Senior Analyst Technical Customer Support – Technical Trainer (f/d/m)

Beckman Coulter Diagnostics Munich, Germany, Category: [category], Job Id 23476_R1309151

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Senior Analyst Technical Customer Support is responsible for delivering training for current and future Beckman Diagnostics systems, applying skills-based classroom training and virtual training.

This position reports to the Munich Center of Excellence Training Manager and is part of the Global Professional Development department located in Munich and will be an on-site role.

In this role, you will have the opportunity to:

Lead the development, execution and evaluation of technical training programs and support materials, using multiple learning platforms (i.e. classroom-based learning, e-learning, virtual, on-demand self-paced, and experiential learning opportunities)
Remain current on training and development trends and standard methodologies, to continuously improve own skills as well as to offer recommendations to improve the Training Team effectiveness overall.

The essential requirements of the job include

Ensure compliance with all safety, quality and regulatory requirements such as: ISO, GMP and FDA. Deliver training to internal associates, channel partners and customers for set up, operation, calibration, quality control, maintenance, and troubleshooting of medical instruments.
Execute predictive and regular maintenance, troubleshooting and repair for all instruments in the assigned laboratory.

Build collaborative and consultative relationships with subject matter experts and peers to identify problems, provide solutions, and break down sophisticated concepts and processes into component parts to build and deliver effective training.
Collaborate with all partners to apply the Danaher Business System (DBS) for ongoing process improvement and maintain and repair the training instrumentation according to defined processes and quality standards.
Having experience in working as service or application engineer or trainer for at least one or two of the following areas: chemistry, immunology, biology or automation.

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.